TERMS & CONDITIONS

“You” (hereby referred to as the “Client” whether this be an individual or group), in accordance with these Terms & Conditions, engages The RAAJ Events Limited (a company registered in England & Wales, registered number 10482904) – hereby known as “The RAAJ Events” - to provide agreed services. The RAAJ Events agrees to provide these agreed services to the Client on the event date subject to these Terms & Conditions.

The Client agrees to keep the contents of the Client Service Agreement and any other verbal or written communication with The RAAJ Events confidential throughout the term of the agreement between the Client and The RAAJ Events.

Details of the services to be provided by The RAAJ Events to the Client will be detailed in a Description of Services specification which will be produced by The RAAJ Events and communicated with the Client via email.

All instructions from the Client to The RAAJ Events, whether verbal or written, are subject to these Terms & Conditions, without exception.

Throughout the term of the agreement, the Client must update The RAAJ Events on any information which may directly or indirectly affect the ability of The RAAJ Events to deliver the Client Service Agreement.  The Client shall be liable for costs incurred as a result of the Client's instructions or lack of instructions, the inaccuracy of any Client material or any other cause attributable to the Client.

The RAAJ Events does not warrant, guarantee or undertake on behalf of any third-party supplier or service provider that access to any facilities or any products or services will be uninterrupted or of any particular level of availability or quality.

It is the client’s responsibility to ensure that any access to the venue required by The RAAJ Events or service providers is provided, as failure to do so could compromise the quality of service.

The Client understands that the request for a specific artist or performer or service provider is only a request until availability is confirmed in writing by The RAAJ Events.

BOOKINGS / PAYMENTS

To secure a booking for the services of The RAAJ Events, a non-refundable deposit of 50% must be paid by the Client to The RAAJ Events via bank transfer.  All charges include VAT at the current UK prevailing rate.  Payment of this deposit confirms the Client’s acceptance of these Terms & Conditions and details in the Client Service Agreement being unequivocally correct and accepted by the Client.

Receipt of the deposit payment will be acknowledged by The RAAJ Events to the Client in writing.  The remaining balance payment relating to the Client Service Agreement will also be outlined and communicated with the Client.

Subject to any special terms agreed in writing by the parties, the Client shall pay (and is liable to pay) the deposit, the remaining balance payment and any expenses, together with such additional sums which are agreed between The RAAJ Events and the Client for the provision of the services as detailed in the Client Service Agreement.

Bookings from the Client to The RAAJ Events are only considered as being confirmed bookings if both of the following conditions are met;

The RAAJ Events receives a signed copy of the Client Service Agreement from the Client, and;

The RAAJ Events has received the full balance payment (the total value of the contract including VAT less the value of the initial deposit paid to secure the services) from the Client for the services as outlined in the Client Service Agreement at least 8 weeks prior to the event date, or if different, as agreed in writing with a member of The RAAJ Events management team via email correspondence.

If, in the event that a booking is made on short notice i.e. within 8 weeks before the event date, the Client agrees that the deposit and balance payment must be paid immediately.  Failure to do so will result in an incomplete booking and The RAAJ Events may rely on the usual termination terms outlined in these Terms & Conditions.

The RAAJ Events shall be entitled, without limiting any other rights it may have, to charge interest on the outstanding amount to the Client (both before and after any judgment) at the rate of 4% above the base rate from time to time of Bank of England PLC from the date notice should have been given is the start of the 8th week before the event date until the outstanding amount is paid in full.

The Client shall reimburse The RAAJ Events for all out-of-pocket expenses incurred by it in connection with the services & additional services for the Client.

The RAAJ Events will not be obliged to provide any services unless the deposit, balance payment, and all fees and disbursements due to it in relation to the provision of the services are received from the Client in advance of the event date.

The RAAJ Events shall be entitled to vary its standard charges & pricing from time to time by giving not less than 7 days’ written notice to the Client.

CHANGES / CANCELLATION

Any changes/cancellations made to this contract must be agreed and signed by both parties.

In the event the client is forced to change the date of the wedding or event, every effort will be made by The RAAJ Events to transfer location reservations, sub-contractors and personnel support to the new date.

The client agrees that in the event of a date change any expenses including but not limited to deposits and fees that are non-refundable and non-transferable are the sole responsibility of the client.

The client further understands that last-minute changes can impact the quality of the event and that The RAAJ Events is not responsible for these compromises in quality.

If the client changes the date/location of the wedding or event and The RAAJ Events is unavailable to provide the agreed services on this new date, then The RAAJ Events is released from all contracted obligations and shall in no way be held responsible or liable for non-performance. The client also forfeits all costs for non-compliance with this agreement.

Cancellations will be charged on the following basis unless otherwise agreed with The RAAJ Events:

More than 90 days before the event date - Deposit is non-refundable.

90 days or fewer before the event date - Client is liable for full payment.

The RAAJ Events reserves the right to cancel/terminate the Client Service Agreement relating to the Client’s function if payment conditions (outlined in the ‘Bookings / Payments’ section in these Terms & Conditions) are not upheld.

The RAAJ Events shall not be liable to the Client or be deemed to be in breach of the Client Service Agreement by reason of any delay in performing or any failure to perform any of The RAAJ Events’ obligations under the Client Service Agreement if the delay or failure was due to any circumstances or cause beyond The RAAJ Events’ reasonable control, including force majeure.

Without prejudice to the generality of the foregoing, circumstances beyond The RAAJ Events’ reasonable control shall include acts of God, server crashes, virus attacks on equipment, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance or requisition, acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority, damage, bad weather, software, power or equipment failure, strikes, lockouts or other industrial actions or trade disputes (whether involving employees of The RAAJ Events or of a third party).

WARRANTIES & LIABILITY

The RAAJ Events warrants to the Client that the services as detailed in the Client Service Agreement will be provided using reasonable care and skill.

Except in respect of death or personal injury caused by The RAAJ Events’ negligence, or as expressly provided in these Terms & Conditions, The RAAJ Events shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Client Service Agreement, for any loss of anticipated savings, business revenues, or profits (whether categorised as direct or indirect) or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business), damages, costs, expenses or other claims (whether caused by the negligence of The RAAJ Events, its servants or agents or otherwise) which arise out of or in connection with the provision of the services or their use by the Client.

The entire liability of The RAAJ Events to the Client under or in connection with the Client Service Agreement shall not in any event nor under any circumstance exceed the amount of the charges paid by the Client for the provision of the services set out in the Client Service Agreement between The RAAJ Events and the Client.

The Client agrees to indemnify and keep The RAAJ Events fully indemnified from and against any loss, claim or liability whatsoever incurred or suffered by The RAAJ Events as a result of negligence or any default by the client (or its employees, agents or representatives) of its obligations however arising in connection with the services, together with expense, claim, loss or damage which The RAAJ Events or any of its employees, agents, sub-contractors and other clients) may suffer due to the negligence or breach of the Client (or its employees, agents or subcontractors).

The Client agrees and acknowledges that the allocation of risk is fair and reasonable in the circumstances having been taken into account in setting the level of the charges.

The RAAJ Events may employ sub-contractors for carrying out any part of the services and shall be entitled at all times, in its absolute discretion, to decide the number of and which of its employees, agents or sub-contractors shall provide the services on behalf of The RAAJ Events.

The RAAJ Events and the Client acknowledge and agree that the Client Service Agreement shall not establish or constitute any relationship of partnership, joint venture, franchise or agency between the parties except as otherwise expressly provided or agreed and neither party shall have the power to bind the other without the other's prior written consent.

English law shall apply to the Client Service Agreement and these Terms & Conditions, and the parties submit to the jurisdiction of the English courts.

PRICING

Asian weddings and corporate events by The RAAJ Events are bespoke packages, customised and tailored to your precise requirements.

One of our team will be delighted to sit down with you to discuss the services that you require and provide you with a detailed price based on this.

Please do provide us with as much information about your requirements as possible when you make your initial enquiry including your preferred venue, your estimated number of guests and requirements in terms of catering, furniture, props, decoration and other services.

A minimum 50% deposit payment is required upon booking, with the remaining balance payment required in full at least 8 weeks prior to your event date.  Payments are made by electronic bank transfer.

BREAKAGES, DAMAGES AND THEFT

The RAAJ Events reserves the right to recover the costs for any breakages, damages or loss of our property. The Client will be liable for any cost of repair and if any items are deemed beyond repair, the Client will be liable for the full replacement cost. If in the event of collection, it is found that items placed at the event are missing, the Client will be liable for replacement costs for these. Payment for this will be invoiced after the event and payment will be required within 7 days. If in the event, the Client fails to make payment, The RAAJ Events will look to commence legal action to recover the outstanding payment.